Development Assistance Division (2010–2011)
The Development Assistance Division is responsible for providing
specific development services, modernizing the department's systems,
providing print and web-based information to the public, and tracking
customer satisfaction.
The division tracks the following performance measures:
Annual Activity Summary
| YTD | |
|---|---|
| Development Services | |
| Project Facilitation | |
| Projects Enrolled | 27 |
| Business Licenses Referrals | |
| Referrals Processed | 390 |
| Addressing Services | |
| Requests Processed | 160 |
| OnTrack Customer Portal | |
| Visitor Logins | 1,722 |
OnTrack Customer Portal
OnTrack is the system the department uses to manage permit projects. An online customer portal was launched in September of 2010 for the Building Inspection Division. This is one of many significant steps to providing enhanced access to project information and provide transparency. OnTrack is currently being expanded to include the Planning Division.
Through the OnTrack customer portal, Building Division customers can access several features and services from the convenience of their home or office.
Permit Status
Customers can monitor the progress of their permit applications and review up to the minute status messages in chronological order
Document Download
Preliminary review application form, presite investigation form, permit document, receipts, and field reports can be downloaded in PDF format. In addition, the inspection record card can be viewed on screen.
Inspections
In addition to scheduling inspections through OnTrack, customers can view daily inspection routes. The inspection route feature allows customers to see how many inspections the inspector has and what sequence the inspections are conducted.
Plot Plan
The plot plan is an essential componenet to a complete building permit application. First time or infrequent customer are eligible for a free review and receive feedback on their plot plan before visiting the Building Inspection Division. Customers can access this service using the customer portal.
To access the customer portal, navigate to http://www.co.humboldt.ca.us/permits