The Information Technology department is a
division of the County Administrative Office. Information Technology is
responsible for the operation and integrity of the county’s Information
Infrastructure, which includes the network, servers and databases, desktop
computers, and business applications. Information Technology shares this
responsibility with some larger, non-general fund departments that support a
portion of their own departmental infrastructure. In total, the county has
over 1,500 PCs plus printers communicating with 73 servers over a high-speed
network connecting 57 county service locations.
Information Technology provides the
breadth and depth of skills necessary to support the county’s
information systems business. The staff is divided into three workgroups:
systems administration, technical services, and applications and
programming support. All the workgroups form a team to provide services to
county departments. It takes a large range of technical job skills to
support a county business operation.
Customer Service is a primary focus
for the staff at Information Technology. All county staff can call our
Customer Service Help Desk for assistance with a request, question, or
problem. The systems administration staff takes the initial calls at the
Help Desk and attempt to resolve them immediately. If necessary, the calls
are escalated to technical services or application and programming support
for further work. The Help Desk staff track all the calls and keep in
contact with the customer to insure that they have received the service
that they requested.
The county’s network is the heart
of the information infrastructure that supports county business.
Information Technology is responsible for the countywide operation of the
network. What used to be called the ‘computer room’ in the Information
Technology building is now called the ‘Network Operations Center’, or
NOC. The Network Operations Center is responsible for managing the overall
county network, including the wide-area network, all networking services,
routers, firewalls, virus protection, and internet portal. Information Technology
is also responsible for network connections to non-county
agencies, such as the local police departments, Department of Justice,
DMV, and the California Health and Human Service Data Center.