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Support our community's needs through:
Unparalleled service
Participatory leadership
Professional growth
Optimal management of resources
Responsible policies and procedures
Teamwork

Address:
  839 4th Street
  Eureka, CA 95501
Phone: 
 
707 445-7556
Fax:
 
707 445-7473
Hours:
 
6am/6:00pm

About Information Technology...

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Information Technology provides the breadth and depth of skills necessary to support the county’s information systems business. The staff is divided into three workgroups: systems administration, technical services, and applications and programming support. All the workgroups form a team to provide services to county departments. It takes a large range of technical job skills to support a county business operation.

Customer Service is a primary focus for the staff at Information Technology. All county staff can call our Customer Service Help Desk for assistance with a request, question, or problem. The systems administration staff takes the initial calls at the Help Desk and attempt to resolve them immediately. If necessary, the calls are escalated to technical services or application and programming support for further work. The Help Desk staff track all the calls and keep in contact with the customer to insure that they have received the service that they requested.

The county’s network is the heart of the information infrastructure that supports county business. Information Technology is responsible for the countywide operation of the network. What used to be called the ‘computer room’ in the Information Technology building is now called the ‘Network Operations Center’, or NOC. The Network Operations Center is responsible for managing the overall county network, including the wide-area network, all networking services, routers, firewalls, virus protection, and internet portal. Information Technology is also responsible for network connections to non-county agencies, such as the local police departments, Department of Justice, DMV, and the California Health and Human Service Data Center.

       Links

       CCISDA California County IS Directors Association
       SymantecVirus Alert

 


 

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